1. What purchases this policy covers
This policy applies to the EZTint Scheduling WebApp subscription, offered on a recurring monthly basis. Requests for refunds of subscription charges must be sent to eztintsupport@gmail.com within three business days of the charge being made. This refund request window does not limit rights that cannot legally be waived.
2. Three-business-day refund request window
Refund requests must be submitted to eztintsupport@gmail.com within three business days of the charge date to qualify for processing and review. Business days generally mean Monday through Friday, excluding U.S. federal holidays. Include your account email, business name, transaction date, amount and reason. Requests within the window will be reviewed for eligibility and billing errors; they are not automatically guaranteed approval. Late discretionary refund requests generally will not be processed, except where required by law or payment-dispute rules.
3. Renewals and cancellation
Cancelling a recurring subscription stops future scheduled renewals in accordance with the cancellation confirmation and provider processing timelines. Cancellation does not automatically reverse a charge already processed; a refund request is separate and must meet the three-business-day submission window, subject to mandatory legal rights. See theBilling & Cancellation Policy and order summary. Cancelling and requesting a refund are different actions.
4. Products covered
To request a refund, email eztintsupport@gmail.com within three business days after the relevant charge. Include the subscription account email, business name, charge date and amount, and the reason for the request. A timely request will be reviewed for eligibility and any billing errors; sending the request does not itself guarantee a refund. Requests received after this window ordinarily are not processed as discretionary refunds, except where required by applicable law or card/bank dispute rights.
5. Duplicate payments, erroneous charges, and outages
For duplicate charges, incorrect amounts, suspected unauthorized transactions, or failure to receive software access, contact eztintsupport@gmail.com as soon as possible with the order or transaction reference. We will review billing records and provide corrections or remedies required by law, the customer agreement, and the payment processor's rules. Do not provide full payment credentials over email.
6. Refund method and processing time
When a refund is approved, it is generally returned through the original card or ACH payment method through Authorize.net. Posting times depend on the processor and the customer's financial institution, and are not guaranteed as a fixed number of days. ACH returns and card reversals can have different timelines.
7. How to request assistance
Email eztintsupport@gmail.com with the business name, account email, date, amount, order reference and reason for the request. Requests should be submitted within three business days of the charge to qualify for refund review. Do not email bank account information or full card numbers. TheContact page must show the merchant's legal name and real contact details.
8. Statutory rights
Nothing in this policy reduces refund, cancellation, chargeback, consumer-protection or payment-dispute rights that cannot lawfully be excluded. Final approved refund commitments must also appear consistently in purchase pages, subscription confirmations and any merchant agreement.